terms and conditions
Information about us
yeepsport.pl is a site operated by ZPH ORTALEX s.c.
We are registered in Poland under company number PL8822127340 and with office at Jesionowa 44, Dzierżoniów, 58-200, Poland.
Our Customer Service Address is Jesionowa 44, Dzierżoniów, 58-200, Poland.
mobile: +48 501 639 226
How the contract is formed
When placing an order you can choose available delivery method and whether to pay with your Paypal account or with credit or debit card.
Your credit or debit card will be charged at the time of checkout.
All orders are subject to acceptance by us. If we cannot fulfil your order for any reason, we will let you know as soon as possible and provide a full refund.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email to firstname.lastname@example.org ).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
You must return the product(s) to us as soon as possible at the Customer Service Address above in an unused, undamaged condition. You are responsible for sending and paying the cost of returning the product(s).
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the product(s) back.
All products we sell, comply to the highest quality standards applicable in their specific market. Almost all of the products we sell are produced in our own factory, which allows us to be very strict on quality norms during the entire production process. These are the advantages of being a producer and a seller!
Despite all the care and efforts, an instance may occur where a product has a production error or fault. This is covered by your 3-years product warranty.
yeepsport is responsible to the Buyer for defects resulting from causes inherent in the sold product.
The warranty does not cover defects caused by external factors: mechanical, thermal or chemical damage.
What should you do in case of complaint?
If you experience problems with a product purchased from us which is still covered by our warranty, you simply raise a warranty claim by email: email@example.com
You should describe the issue you are experiencing and add pictures of defected parts.
After reviewing the notification, we will propose one of three options to solve the problem:
1. Refunding the then-current value of the product (using the same means of payment as you used for the initial transaction).
2. Replacing the product with a product that is new (at our expense).
3. In extreme cases, when the notification does not clearly indicate a defect in the product itself or if the damage could have arisen as a result of using the product contrary to its intended use, we may require sending back the damaged product to verify the problem.
In this case you must return the product to us as soon as possible at the Customer Service Address above. You will be responsible for paying the cost of sending the product to us. Then, if we accept the complaint, we will send back the repaired product at our expense.
Availability and delivery
We aim to dispatch your order within 24 hours of receipt and it should be with you within 3 to 10 working days of dispatch (Most European destinations 3 to 5 working days approximately).
Weekends and holidays are not classed as working days.
Because we use a third-party delivery service, these times are estimated and not guaranteed. However, please let us know if you do not receive your order in good time and we will check this out.
Price and payment
Prices include VAT but exclude delivery costs, which will be added to the total amount due before you place your order. You are given the option of correcting any errors before you confirm your order.
Prices are liable to change at any time, but changes will not affect already placed orders.
We will charge your credit or debit card at the time of checkout.
All payments shall be made in United Kingdom pounds sterling, Euros or Dollars. Please note that yeepsport shop cannot be held responsible for adverse currency fluctuations. The conversion rate is set at the point of authorisation of your credit/debit card.
We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
We are not responsible for indirect losses which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise.
This does not include or limit in any way our liability:
For death or personal injury caused by our negligence;
Under section 2(3) of the Consumer Protection Act 1987;
For fraud or fraudulent misrepresentation; or
For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
Import duty and customs
If you order products from our site for delivery outside the EU, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Applicable laws require that some of the information or communications we send to you should be in writing. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to yeepsport.pl at firstname.lastname@example.org or added to the order notes at checkout.
We may give notice to you at the e-mail you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an e-mail is sent.
Transfer of Rights and Obligations
You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following
Strikes, lock-outs or other industrial action;
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
Impossibility of the use of public or private telecommunications networks;
The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Our right to vary these terms and conditions
We may revise and amend these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).
Law and jurisdiction
Contracts for the purchase of products through our site will be governed by Polish law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of Poland.